It is expressly Client-centric and purposefully entrepreneurial in the sense that we are resolutely focused on Client Success through Peer Support – one client at a time – and financial accountability to the taxpayer and other funders. In the experience of Percy, the lead on the GraceWins project and other GraceWins team members, this is different from the institutional context within which an increasing number of Peer Support Services operate; they tend to be encumbered by characteristic attributes of large, public sector organizations: bureaucratic, policy-heavy, organization-centric, slow-moving, rigid, risk-averse. For example, where the client situation necessitates it, we will provide peer support to clients outside of the typical 9:00 a.m. to 4:00 p.m. service times of most current Peer Support services.
Another aspect of our Client-centric approach and commitment to transparency is Client participation in and digital access to their health information from inception by design. This would be within the purview of PHIPA [Personal Health Information Protection Act] Ontario.